Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every single help request you submit to us will be replied to within maximum one hour. If for any reason whatsoever your support ticket or email calls for additional assistance from a sysadmin, we’ll without delay forward it and leave a note to inform you that your case is being examined. If you order our Optional Managed Services package, any of the server management tasks included there will be completed at a time of your choosing.
A First–Rate Customer Care Service
We will be at your disposal 24–7–365 to respond to any inquiries that you may have connected with our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance handling server admin tasks, you can take a glance at our Optional Managed Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as problem troubleshooting and installation services
A User–Friendly Help Area
Each Linux dedicated servers hosting package is fitted out with our cost–free Control Panel, which boasts a detailed knowledge base and a group of instructional video tutorials. Whenever you require help with the Control Panel, just hit the Help or Videos buttons located in the top right corner.