Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Control Panel you will find a comprehensive Help Center section featuring a multitude of help articles and frequently asked questions. They are compiled by our support team of competent techs. Just fill in your question and our smart software will offer you the most appropriate answer.

  • Top quality support service

  • Video Tutorials

  • For those who wish to find out how to settle a regularly experienced problem by watching a how–to video clip, we’ve added a compilation of video tutorials to our Control Panel. All the educational video clips are brief and easy to follow. They offer step–by–step demonstrations of various web site management activities.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 tech support service and include a 60–minute response guarantee. Our well–trained customer service technicians will be online 24 hours a day and will rectify any issue that you might possibly have within less than 60 minutes after the technical support ticket submission. In most instances, a response will be provided to you within 20 minutes.