1 hour ticket response
Timely support is our fundamental duty and that is the reason why we have a team of seasoned customer service technicians who are prepared to offer a prompt solution to any question that you may have. Simply submit your support ticket from the Control Panel and we will reply back to you within one hour in the worst case scenario. Actually, we strive hard and aim for a 20–minute technical support ticket response time.
An Excellent Client Care Service
Our client service staff members possess broad experience in the Linux website hosting packages industry and are skilled enough to come up with a fast solution to your problem. If, however, the situation at hand is not within the competence of a support engineer, the support ticket will be sent to a programmer or sysadmin for further investigation.
An Easy–to–Navigate Help Center Section
In the Control Panel you will find an easy–to–browse Help Center section where you can get quick hints on how to use our services. You can see the answers to your inquiries in the F.A.Q. database, see more info in the web hosting account management articles or check our educational video tutorials.