Integrated Ticketing System in Website Hosting
With a website hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you’re browsing your website files or configuring various account settings. The ticketing system is being monitored 24/7/365 by our tech support staff members and the response time is maximum 60 minutes, but it seldom takes more than 20 minutes to get assistance. In contrast to other hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and request info in regards to any technical or billing problem. Also, you can see a selection of educational articles, which will help you deal with the most common difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is built into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting packages, so you will not require an additional platform to get in touch with our tech support staff – you can do it on the spot if you face an issue. Opening a new ticket requires a couple of clicks of the mouse and finding an older one is equally easy. With our smart search filter, you can quickly track down any ticket that you’ve already submitted. You can post a ticket at any moment since our tech support team members are at your service 24x7 and reply in no more than 60 minutes, although it rarely takes that much to get an answer. With the Hepsia Control Panel, you will have everything in one single place and you can forget about the need to sign in and out of two or more platforms to resolve a simple issue.