When your web hosting supplier provides live chat support, you're able to talk with a representative in real-time and learn useful information or get a problem resolved in a very timely manner. The basic advantage of using chat compared to calling to consult with a live person is that you'll need just a computer with Internet connection, so that you will not pay any rates if you're in another state or country. Furthermore, it will be much simpler to copy and paste data for example domain names, usernames or error messages in other words details that are sometimes difficult to give to the other party over the phone. The real-time chat is also a much faster way to contact the website hosting company's support team compared to using a ticketing system. What's more, in case some problem needs a bit more time to be dealt with, you're able to do something else entirely while you wait for assistance on the live chat, therefore you won't lose time - something that's not possible when you are on the phone.

Live Chat Support in Website Hosting

As part of the support services that we offer for all our Linux website hosting packages, we now have live chat support which is available 24x7, even on holidays. You are able to contact us regardless if you already own an account or not, as we can help you with all kinds of things, ranging from supplying you with common information about our solutions if you are not a client yet and you're thinking about ordering one of our packages, to helping you with installing an e-mail account in an email client. A part of the issues are more complicated and time-consuming, so you will need to take advantage of the ticketing system that is incorporated into the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is available to all of our potential and active customers. In case you're searching for a new web hosting account, you are able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting packages so as to select the optimal plan for your web sites. If you already own an account with us, we'll be able to assist you in a very timely manner with general, billing and 1st level techmatters. Though sometimes you will need to open a support ticket since there are problems that can't be resolved through a live chat, we will be able to help you with various common jobs, for example setting up an e-mail account in an e-mail client or redirecting one domain to another one. Thus, you'll enjoy timely support and you will save a lot of time.