If you have a site, a problem might always emerge and it does not automatically have to be connected to the hosting service itself. For example, something could go wrong when you update a script or some important content may be edited or deleted accidentally. No matter what the nature of the problem might be, you will need to get in touch with the support team and request them to restore a backup or to assist you in dealing with the problem that you’re facing. How promptly they’ll do it will predetermine the span of time that your sites will be unreachable. For given sites like social networking sites or e-commerce portals, a frequent downtime can too often mean losing visitors and cash. That is why, it’s of principal importance that you use the services of a company that offers not only a good technical support service, but also a fast one.

One-Hour Response Guarantee in Website Hosting

In case you are using any of our Linux website hosting packages and you have an enquiry or run into a certain challenge, you can touch base with us 24x7 by posting a ticket or by sending an email and we will make certain that you receive a reply in less than 60 minutes. If the issue can be solved, we will do it before we get back to you, while in case there is something that you have to do on your end, we will provide you with all the required details – what settings to check, what workable solutions to try out, and so on. Normally, you’ll obtain an answer within less than thirty minutes, which means that waiting for hours on end or even for more than one day to get help is something inconceivable. Our one-hour response time guarantee is valid for any enquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we know just how crucial it is to get quick help, we promise that you will never have to wait for more than an hour to get a reply to any ticket that you post from your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait for more than twenty-thirty minutes and this is valid for any issue irrespective of its nature – general, billing or technical. What is more, our technical and client support staff is available to you 24/7/365, which is why even if you submit a ticket during holidays, you’ll always receive a blazing-fast reply, which will include the answer to a question, the solution to an obstacle or the details required to sort out an issue yourself – if there is something that you need to do on your end. With us, you’ll never need to spend a whole day hanging around waiting for a reply like you would with plenty of other providers.