In case you have ever had a website hosting account in the past or you have dealt with any kind of online service, you probably know from your own experience that for certain things it is better to speak with a live person on the phone instead of exchange support tickets or email messages. In order to find out more about a service before you purchase it or when something small needs to be made, for instance, it is much easier and quicker to get it done live. When you have the option to contact representatives by phone, it's very likely that you're using the services of a real hosting supplier, not a reseller. The type of support that you can get over the phone may differ between different suppliers - from very general matters to expert tech support. Typically the majority of providers offer pre-sales assistance and 1st level telephone support, while more complicated tech issues are managed via electronic mail and / or tickets.

Phone Support in Website Hosting

All of our website hosting plans come with telephone support 14 hours a day even on official holidays, so if you don't have an account yet, you're able to call us and find out more about our solutions or whether we'll meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so that you're able to call the telephone number that is nearer to you. In case you're an existing customer, we will assist you in a timely manner with all the general and billing matters as well as with various technical issues in order to save you time and efforts - we acknowledge the fact that in some cases it is easier to consult with a live person and get things done promptly. Of course, some situations cannot be resolved on the telephone, so in such a case you are able to use our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server plans that we supply. Whether you wish to know more about the plans, you have some billing issue or some general issue, you can just give us a call. Though some more complex problems may need a ticket to give time to our technical support team to investigate, we are able to help you with a lot of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United states of America, the UK and Australia, we have local phone lines in these countries as well. In case you're in another country, we have a global number where you are able to reach us.