The accessibility to the customer and technical support that a website hosting company offers will tell you a lot for the services that they offer too. In the event that you are allowed to use just e-mail messages and / or tickets, you have most likely discovered some reseller and not the hosting provider. If this is the case, you'll probably have to wait for a few days to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to get hold of the true website hosting company for additional assistance. When the provider provides you with different options for communication with quick response time which are available at any time, they're most likely the top provider, not just a reseller. Therefore you'll benefit from prompt assistance and high quality support because they'll have instant access to the servers where your account will be created. No matter what the issue - technical or sales, it is always better to have the option to contact your hosting company right away using your favourite way of communication.

24/7 Customer Support in Website Hosting

All our Linux website hosting packages come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our solutions before you make an order or you are an existing customer and you have a question or a issue, you are able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical issues or any troubles that need more time to research and fix. Unlike a number of other web hosting service providers, our trouble tickets have a warranted max response time of only 1 hour, thus regardless of what the trouble is, it'll be resolved on time and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you're able to benefit from our 24/7 tech support services even on public holidays. All of your websites will be available at all times and so will we. With quite a few contact options, you'll be able to pick the easiest way to contact us and inquire about our solutions if you don't have an account yet, or ask for support if you're already among our customers. You are able to phone us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options feature 1-hour response time warranty, even though it hardly ever takes over 20 minutes to get assistance regardless of the nature of the issue. Using our customer and tech support services, we'll be available for you anytime you need us, not several days later.

24/7 Customer Support in VPS Web Hosting

When you use our VPS web hosting packages, you won't have to wait for more than 1 hour to receive assistance for any issue that you could experience regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets that you open through your billing Control Panel or emails that you send to our tech support crew. We also have local telephone numbers in a number of countries worldwide as well as a live chat service where we can easily help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 via the different ways of communication, so no matter what your question or problem is, there will always be somebody to help you without delay. In case you need help with third-party software, which you cannot set up or which gives you problems, you'll be able to take full advantage of the Managed Services upgrade package that we offer for all VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server plans that we provide come with 24/7 support via several means of communication and with a one-hour max answer time guarantee. If you want to learn more about the plans or you have any kind of general or billing questions, you will be able to phone one of the local numbers that we have around the world or you may use our live chat service and speak to a live agent. For solely technical problems that need some help from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an e-mail, since all of these channels are more appropriate to keep track of a given issue. The reply time for them rarely surpasses 30 mins, therefore you can forget about having to wait for a full day to receive help. Our support service is available for all server-related matters, as well as the pre-installed software. In case you'd like to receive help with third-party apps, you may consider ordering the Managed Services upgrade that we offer for all of the packages.